Can I customise my order?
Yes, customisation may be available for selected products. If you have a specific requirement, please contact us before placing your order so we can confirm what is possible.
How long does delivery take?
UK Orders: After dispatch, local order will take upto 2 working days.
International Order: After dispatch, delivery generally takes up to 7 days, depending on the destination. This does not include possible delays caused by customs clearance.
Can I modify or cancel my order?
If you need to modify or cancel your order, please contact us as soon as possible. We can help if your order hasn't been dispatched yet. Once an order has been shipped, you'll need to arrange a return. Please email support@tailorleather.com or call us immediately if you need to make changes to your order.
Will I have to pay customs duties or taxes?
For most destinations, applicable duties and taxes are prepaid through DDP (Delivered Duty Paid) shipping. This means you should normally not have to pay these charges when your parcel arrives.
How can I contact customer service?
We're here to help! You can reach our customer service team in several ways: Email us at support@tailorleather.com, call us at +44 (0)20 XXXX XXXX (Monday-Friday, 9am-5pm GMT), or use the contact form on our website. We aim to respond to all enquiries within 24 hours. For urgent matters, please call us during business hours.
Do you offer sizing guides?
Yes! Each product page includes detailed sizing information and measurements. We provide dimensions in both centimetres and inches. For bags, we list height, width, and depth. For leather accessories, we provide specific measurements to help you choose the perfect fit. If you have any questions about sizing, please don't hesitate to contact our customer service team.
Are your products handmade?
Yes. Our leather products are handmade by skilled artisans and made to order.
Are your products made from genuine leather?
Yes. Our products are handmade using 100% genuine leather. The type of leather, such as calf leather, sheep leather, or other leather, depends on the product see product description.
What payment methods do you accept?
We accept all major credit and debit cards including Visa, Mastercard, and American Express. We also accept PayPal, Apple Pay, and Google Pay for your convenience. All transactions are secure and encrypted to protect your payment information.
How should I care for my leather products?
Care instructions depend on the product. We recommend cleaning leather gently, conditioning it periodically and keeping it away from direct heat and excessive moisture. Please see our Leather Product Care guide for more information.
What is your return policy?
We want you to be completely satisfied with your TAILOR LEATHER purchase. If you're not happy with your item, you can return it within 30 days of purchase for a full refund or exchange. Items must be in original condition with all tags attached. Please contact our customer service team to initiate a return.
Customized and personalized products cannot be returned or exchanged.